Call Center /Customer Service

HUDHUD Express is looking for a professional and customer-focused Call Center Officer to handle customer inquiries, provide support, and ensure excellent customer service experience.

🔹 Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries, complaints, and service requests

• Provide accurate information regarding company services and orders

• Record customer interactions and maintain proper communication records

• Follow up on customer issues and ensure timely resolution

• Coordinate with

🔹 Requirements

• Strong communication and customer service skills

• Fluency in English and Somali is required. Knowledge of Amharic and/or Afan Oromo is an added advantage.

• Good problem-solving ability and patience

• Basic computer skills and ability to manage records

• Ability to work under pressure and handle multiple inquiries

• Previous call center or customer service experience is an advantage relevant teams to resolve customer concerns